Senior Application Support Specialist – Sault Ste. News Mary


GAME ON – OLG needs you

We said GAME ON, and we mean it! Massive changes are afoot in the gaming industry and beyond. Are you interested in being empowered to seize growth opportunities? be part of a bold transformation to take customer success to a new level? OLG strives to be a market leader in gaming and a premier choice for entertainment. We’re ready to take this game to the next level and need a passionate Application Support Specialist to provide day-to-day monitoring and maintenance of cloud and on-premises operations, including managing all aspects of the application. application environment to meet current needs and future application demand.


Reporting to the Senior Manager, Application Support, you will be empowered to:

  • Execute daily delivery of cloud/on-premises application operations activities including maintenance (daily checks, fixes or minor changes), upgrades/patches, preventive maintenance, optimization and lifecycle management life (including decommissioning) to be able to provide stable and reliable services. technological solutions
  • Provide design and development of application enhancements using the Pillars of Cloud Operations best practices methodologies, tools, and framework to achieve quality standards consistently
  • Prepare and provide support in the implementation, testing and integration of new applications to ensure stability
  • Provide Tier 2 Application Support and support Tier 3 Application Support as needed and escalate as needed to ensure issues are resolved in a timely manner
  • Support technology asset management throughout the lifecycle, from application to decommissioning, to ensure accurate reporting and tracking
  • Support the change and release management process, including defining release strategy and activities for change projects, service readiness and acceptance, and service transition
  • Develop and test outage response, disaster recovery and business continuity plans to ensure adequate recovery time to minimize disruptions
  • Identify, assess and communicate cloud/on-premises operational risks and support the development of recommendations outlining how to reduce any risk exposure
  • Maintain and update documentation of key processes and procedures regarding cloud operations to ensure safeguards are kept current and utilized by new entrants to enable business continuity


Professional experience: Minimum of five (5) years of experience in progressive roles within technology or a related function. Minimum of three (3) years of experience in cloud/on-premises/application operations in a fast-paced enterprise environment. Mastery of the majority of the main skill areas listed below. Provide subject matter expertise and/or guidance to the team

Primary knowledge around: Technical troubleshooting. Application operation and health monitoring. Middleware. Database structures. Technology systems management. Integration of systems and technologies. Application delivery process. Application software implementation. Application maintenance. Software installation and support. Administration of emails. Web administration. Directory service administration. Performance measurement and tuning. Database access and query tools.

Support knowledge around: SoftwareAG WebMethods, IBM WebSphere, Cognos Analytics, Microsoft 365 Exchange Online, Blackberry Enterprise Server, Microsoft intune, IBM Unified Governance, Dynatrace.

Secondary knowledge around: PC/workstation software. Data governance. Information management. Data managment. Data warehousing. Data movement tools. Repository tools. Content management. Object-Relational Database Systems (ORDMS). Relational databases. Big data management and analytical document management. Cloud resource management. Distribution of software. Mobile social apps. Defense of the computer network. Negotiation and influence: ability to negotiate and influence effectively while being open to perspectives and maintaining strong relationships

Strategic Thinker: strong strategic and critical thinker with the ability to immerse themselves in unique challenges and find creative solutions

Cooperation & fun: inclusive and collaborative working style while creating fun and excitement in our work

Integrity and trust: do what is right and operate with transparency and openness

Licenses, Registrations, Certificates: AGCO Category 2 Gaming Assistant Registration (initiated at offer stage – employment is conditional on obtaining and maintaining this license)


Part of a larger image: socially responsible company that returns all profits to the province and the people of Ontario

Flexible work environment: to help balance work and life

You count: family-friendly work practices and remote work

Freedom to innovate: supports new and better ways to succeed

Be your Authentic Self: environment that values ​​diversity as a source of strength

Learning galore: 24/7 access to robust online learning programs

Public Service Pension Plan: participate in a large defined benefit pension plan sponsored by the Ontario government

Variable compensation program: performance-based incentives to share our success

Learn about OLG – GAME ON!

OLG’s goal is to contribute to a better Ontario by providing great entertainment experiences for our customers. We are a multi-billion dollar organization with a wide range of business lines including lottery, land-based casinos, digital lottery and casino, horse racing and charitable gaming. OLG is in the midst of a massive transformation to become customer obsessed and take our digital business to a whole new level.

The key to our success is our people. Our culture will be based on real, positive partnerships that embrace trust, clarity and openness in everything we do. We support and empower employees and teams across the organization through greater accountability, leadership development and growth opportunities. OLG is embracing more flexible work options and family-friendly work practices, including remote work.

Equity, Diversity and Inclusion are essential elements of our culture, the cornerstone of our values ​​of respect, integrity, stewardship and excellence. At OLG, our employees have the space to be themselves and use their insights and skills for the benefit of the people and the province of Ontario.

As we reshape and grow our business, we are unwavering when it comes to living our purpose and ensuring our business delivers meaningful results. benefits for Ontarians. OLG’s net profits are reinvested in the province, contributing to the quality of life of Ontarians.

To learn more about OLG, visit our website at

We look forward to hearing from you, interested candidates should apply online by February 17, 2022.

OLG is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at [email protected] if you require accommodation at any time during the hiring process.

Thank you for your interest in this opportunity; however, only those selected for an interview will be contacted.


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