A Land Rover dealership has been plagued with a series of cars covered in angry signs after a man claimed the company failed to honor his car’s warranty.
Michael Cox, 36, left his Range Rover, van, caravan and other vehicles outside a Land Rover dealership in Cardiff. He is currently in dispute with the company after he refused to honor an extended warranty he took out on his eight-year-old Range Rover Vogue SE, Wales Online reports.
Michael, who bought from the dealership in 2018, says he had a series of issues with the vehicle, which led to an engine failure last December. Land Rover said it was investigating the matter and the Cardiff dealership did not comment.
Mr Cox received an injunction ordering him to have the vehicles moved by Saturday May 14, having already been there for three weeks. He planned to move them to another Land Rover office.
READ MORE : How to get money back with this car insurance deal as insurance premiums rise 68%
He said: “I said to Land Rover head office, I’m going to move it to all your dealerships and make a point, because what you’re doing is wrong.
“I had to send this car to the dealer eight times because of the coolant problem, the engine blew because of the coolant problem and they’re trying to blame me. It’s not like I took it from the back street garage, I took it back to the main dealership.”
He added: “They need to stop bothering people and instead give them the service they expect to get. In my case they are just trying to back down now and use excuses. It’s ridiculous .”
Mr Cox said he had taken the vehicle to the dealer “about eight to 10” times due to repeated coolant problems. He said: “For the past two years I’ve bought a premium warranty which costs £2,000 a year.
“But since I’ve owned the vehicle, bearing in mind it’s only done 42,000 miles, it’s been back and forth to major dealerships with a coolant problem. I’ve taken it to the main dealer about eight to ten times and they never got to the bottom of it.”
He added: “It came back last December with the problem, and two days before Christmas they phoned and said my car was ready. The next morning the coolant light came on again so I drove back to them and I brought it up. They told me that it was probably an airlock and that I had to keep the water level, and that if I had any other problems I should come back the new Year.
“Well, over Christmas the engine blew up. I brought it back in early January and asked if they were going to replace it, but they said no. They said I drove it because it was hot. But they told me to drive it – I’m not going to blow up my own car for the sake of it.”
Mr Cox claims he bought the car with an original two-year warranty, which he has extended for a further 12 months over the past two years, at a cost of £2,000 a year. He says the company is now telling him they won’t pay because the car is eight years old.
He said: “I told them that on their warranty it clearly stated that it covered vehicles up to 10 years old or less than 100,000 miles. They charged me for an extended warranty and now they use the warranty. “Excuse the car is too old. Why charge me for the warranty if it’s too old? The car is seven or eight years old with 40,000 miles on it, and it’s immaculate.
Frustrated with his situation, Mr Cox decided to make his point by leaving the Range Rover in front of the dealership he bought it from. The car is now wrapped in protest messages. They helped to ensure that its message remained visible to the general public using social media, despite Land Rover’s best attempts to cover the car with material.
“I got a lot of support from him, on social media,” he said. “People have offered to lend me their vehicles and help pay for the packaging. People have even offered to leave vehicles there for me – the other day a friend of mine wanted to put a 40 foot trailer.
“A friend of mine was driving down Hadfield Road and he watched them put the blanket on. He called me and asked if I wanted him to take it off, so obviously I said yes.”
A Land Rover spokesman said: “Land Rover always aims to provide the best possible customer service. We are currently investigating this matter and are in regular contact with the affected customer.”